The Consulate of India has once again sent out a clear call for applicants to submit complete documents.
Incomplete applications, the Consulate says, are placing greater demand on the Consulate’s time and resources, according to an official statement.
The Consulate has urged applicants to thoroughly check and enclose all required documents when submitting applications, whether by post or in person. According to the official website (www.cgiauckland.gov.in), common omissions include unsigned applications and missing documents such as payment proof, Personal Particulars Form, Annexure-E, valid visa copy, supporting documentation for passport changes, marriage certificate (if adding a spouse’s name), address proof (for new Indian or New Zealand addresses), and Annexure-D (for minor applicants).
While the Consulate makes efforts to inform applicants about incomplete submissions, it said “due to huge volume of applications, sometimes it is not possible to inform the applications well in time,” the statement noted.
To help mitigate delays, the Consulate has been reaching out to applicants by phone and email using the contact information they provided. However, it said that “even after telephone calls and emails to the addresses provided by applicants, the missing documents have not been received by the Consulate.”
In response, the Consulate is now allowing applicants to visit its office if they have unresolved issues with their Passport or Police Clearance Certificate (PCC) applications, or if they have not received any updates three weeks after submission.
“They can approach the Consulate between 1600 and 1700 hours every Friday (working days only),” the Consulate said in a press statement.
The Consulate started full operations from its new premises on the 14th floor of the SAP Building on Queen Street. The access-controlled facility is open to visitors between 9:30 AM and 12:30 PM, and again from 4:00 PM to 5:00 PM on working days.
Applicants are urged to book an appointment in advance via the Consulate’s official website (https://www.cgiauckland.gov.in/apt/appointment.php) before visiting for any service or enquiry. However, no appointment is needed for grievance visits, and a nominee of the applicant may also visit the office with the necessary documents.
Those applying for passport renewal, PCC (Indian passport holders), or surrender of passport are advised to check the status of their applications on the official portal (https://portal6.passportindia.gov.in/Online/index.html) before making a personal visit.
“The objective is to assist applicants in filling up their applications with proper documents,” the Consulate said.
The Consulate also noted that applicants might experience longer wait times when visiting for help with pending applications.
Since its opening in September last year, the Indian Consulate in Auckland said it has processed over 13,000 applications, including passport renewals, Police Clearance Certificates, Surrender Certificates, and various miscellaneous consular services.
In a significant development, the Consulate announced that it will begin offering additional services such as Overseas Citizen of India (OCI) and Visa services from 15 June 2025.
Looking ahead, the Consulate expressed interest in building stronger ties.
“We will be happy to receive emails in regards to queries in regards to import & export of items between India and NZ, identify investors for both countries, partnership in higher education, tourism, IT, publicity etc,” it said.
“The Consulate will also be happy to work with Māori Associations related to business, tourism, culture and publicity,” it added.
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