The latest incident in the community where a liquor store manager was left confused and on his own when an emergency operator had categorically told him that it would take them more than 30 minutes to send any help as they have other priorities is a matter of concern.
Although, currently there seems to be something unusually wrong about the entire New Zealand police system and the way question of law and order is being addressed, yet this piece will refrain from venturing into that territory and remain focused on the concern about how the police emergency response system is operating.
It has been almost six months for the then Police Minister to accept publically for what was being reported in the media and believed by the members of the public for some time, that crime figures are rising. Nothing concrete has happened so far on the ground to bolster public confidence, which is cracking, if not breaking altogether.
Interestingly, even political parties are raising all voices around the question of investments in our police system and new recruitments, as if the lack of investment is the only avenue of improvising police efficiency.
The Labour Party and Winston Peter's New Zealand First party for long had vouched for immediate recruitment of 1000 and 1800 police personals respectively.
To which National Party had responded with their promise of recruitment of 1100 personal over a period of next four years and in the process taking away all the sheen from opposition's main roaring point on law and order situation.
In fact, both of them, the government and the opposition repeatedly express satisfaction in the manner in which our police personal work everyday and risk their lives to keep everyone safe. In that regard, opposition is as guilty as the government in failing to hit hard on shortcomings of NZ police.
There is nothing wrong in repeated public support for the police, and in fact, this is reiterated here as well that our police personnel do an incredible job in keeping everyone safe.
Nevertheless, there is no denying of the fact that sometime inadequacy in the system can undermine best individual efforts.
The latest case of a New Market liquor shop where the store manager had apparently locked himself with a prospective robber or even with a thief and had called on the emergency line in the hope that immediate help will arrive soon, the emergency response system failed on him.
The help, however, arrived, when the store owner who was outside the shop choose to walk to the nearest police station and get two police personnel come to their rescue.
The point is that police personnel worked entirely in a reasonable manner, rising to the occasion and delivering the service in a safe way, whereas the system, on the other hand, had failed to deliver and provide assistance to the person in need.
The other point is that not everyone will be lucky next time to have a police station next door and get someone else to walk and get police help for them.
It is precisely for such situations when people are caught in a vulnerable situation that the emergency system is designed to provide immediate assistance.
It is high time that our political parties get their act together and comes out of hiding behind the ivory towers of "political correctness" on the question of rising robberies and assault and the "less than satisfactory" responses of police and legal system.
Experiences overseas have shown that people are increasingly feeling appalled, if not disgusted, by the necessity of "political correctness."
Someone out there, government or the opposition should be willing to play a "hard-cop" on the police and ask questions that eventually improvise their service delivery to the members of the public.