Auckland Council has launched a smarter, more convenient way for Aucklanders to report a property maintenance problem with our community assets including council and Panuku facilities, beaches, reserves, parks and maunga.

The new online service has been developed as part of a larger digital transformation programme.

The new service not only enables people to report a problem online, but it also enables them to choose to track the progress of its resolution via text or email updates, or via myAuckland.

The online service saves customers time and cuts out the need for customers to call our contact centre to report property maintenance work and then check on the progress.

To report a problem via the new service, visit aucklandcouncil.govt.nz/report-it

“We have streamlined and improved the process for Aucklanders to report a property maintenance problem,” says Wendy Beban, Auckland Council’s Head of Digital and Transformation.

“It’s been designed to be used on mobile phones and gives the customer the opportunity to take a photo of the problem there and then. The service also allows for the problem to get straight through to the contractor.

“We have also listened to the public feedback which showed Aucklanders wanted the ability to tell us about a problem wherever they were and to be updated when the job was done,” says Wendy. "The customer now is updated through the service when their job is done."

Since the online service went live in December customers have used it to raise 2700 problems or 25 per cent of the total number. The top three reported problems were tree maintenance, loose litter and plumbing maintenance.