The new managed isolation allocation system – an online portal - that will allow everyone travelling to New Zealand to secure their place in a managed isolation facility before they board their flight is all set to go live next week.

Starting from 8 a.m. Monday, October 5, travellers to NZ will have the ability to look ahead into the spaces available in MIQ facilities and book a place and plan their onward journey, which includes getting a mandatory voucher before boarding on the flights.

Registration Required

Travellers to New Zealand will need to register on the Managed Isolation Allocation System as the first step to securing their place in managed isolation. The allocation system will go live at 8am, 5 October and the link will be published on the dedicated website

Once the individual traveller, couple or family group has completed their registration on the system, they will be issued a voucher that confirms their allocation to a place in managed isolation. They will need to present their voucher at the airport in order to board their flight.

The voucher will confirm that the traveller has availed a space in the MIQ facility.

Legal requirement to get a voucher

The requirement to obtain a voucher will be required by law, failing which the airlines flying to New Zealand will not be allowed to enter the country.

However, mindful of the fact that this system is still evolving and a work in progress, the government is providing a grace period of a month after which it will become mandatory to produce a voucher at the time of boarding on the flight.

Grace period from October 5 to November 3

The travellers planning to arrive in NZ from October 5 (8 am) to November 2 (11.59 pm) will not be required by law to produce voucher at the time of boarding, though encouraged to do so.

Travellers who arrive at the airport without a voucher during the grace period will still be able to board their flight. However, their check-in process may take longer while airline staff work with MIQ to arrange a place for them in managed isolation.

Travellers arriving after 3 November

Travellers are legally required to have a voucher before flying if they are arriving in New Zealand after 12am, 3 November 2020.

If you arrive in New Zealand after 12am 3 November, airlines will not be permitted to board you if you do not have a voucher, unless you are exempt from using the Managed Isolation Allocation System.

No fee for the voucher, but some people have to pay for MIQ facility

The website on MIQ ( clearly says that there will not be any fee for travellers to obtain a voucher, although some travellers will have to pay for MIQ facilities.

The government had introduced charges of $3,100 for the first person in the room, $950 for each additional adult sharing the room and $475 for each additional child (aged 3 to 17 years) sharing that room from August 11. .

Who will have to pay

If you are an NZ citizen or resident you will be liable for a charge if:

  • You are currently overseas and return to NZ for a period of less than 90 days; or
  • You leave NZ after the regulations came into effect (12:01 a.m. on 11 August 2020) and return at a later date.

The term 'New Zealand citizen or resident' means NZ citizens (including those in the Cook Islands, Niue and Tokelau) and residence class visa holders. It also includes Australian citizens and permanent residents who are ordinarily resident in NZ.

Temporary visa holders will have to pay, unless they left New Zealand on or before 19 March 2020, and were ordinarily resident in New Zealand as of 19 March 2020. Ordinarily, resident means having lived in New Zealand for 183 days (six months) in a total of the previous 12 months.

Everyone who is entering on a border exception as a critical worker will have to pay. Their employers may pay these costs. Critical workers who are unsure of who will pay the charge will need to contact their employer.

How to get your voucher

You can get your voucher by registering on the Managed Isolation Allocation System online portal. The link to the online portal will be available on this website from 8 a.m. 5 October.

There is a four-step process to get your Managed Isolation Allocation Voucher:

  1. Create a registration for an individual passenger or a family travelling together
    Enter passenger details of the individual or everyone in the group travelling together. Couples should complete a 'family registration'.
  2. Hold accommodation
    Select the intended day of arrival in New Zealand for the individual or group. A 14-day stay in managed isolation, starting on this day, will be held for 48 hours while they book their flights.
  3. Book flights, ensuring the date the flight arrives in New Zealand matches the date entered in the Managed Isolation Allocation System 
    Return to the website and enter these flight details into the system to confirm the managed isolation allocation.
  4. Print or download the voucher
    The voucher will also be instantly emailed once the allocation has been confirmed. Airlines will ask travellers to present their voucher, either a printed physical copy or on their mobile device, before boarding their flight. A group travelling together will be issued a single voucher for all passengers in the group.

The system will allocate you, or you and your family, to a managed isolation facility for a 14-day stay.

You will not be able to choose the city or facility where you isolate. Passengers on the same flight are typically allocated to the same managed isolation facility, except those assessed as having a higher risk of COVID-19 who will enter quarantine.