Aucklanders facing hardships and struggling to access basic household supplies during the lockdown period are urged to contact the newly set-up Emergency Management Department. 

In a press release from the office of Mayor Phil Goff, it was announced that the local council staff are being deployed to help Aucklanders experiencing hardship as a result of the COVID-19 lockdown.

In line with the welfare directive announced by the National Emergency Management Agency (NEMA) today to help people experiencing hardship as a result of the lockdown, the council’s Auckland Emergency Management department has set up a system for Aucklanders who may be suffering because of job losses or hardship and struggling to access basic household supplies.

 Starting from Wednesday, April 1,  Aucklanders who are unable to afford groceries or are in self-isolation with no access to other support networks can call Auckland Emergency Management on 0800 22 22 96 between 7am and 7pm, seven days a week.

Who can get help?

To get help from Auckland Emergency Management department, one will have to meet the government’s eligibility criteria for welfare. 

How will grocery/food be provided?

Those who are eligible will receive a  couriered welfare parcel containing items such as dry goods including pasta and rice, tinned vegetables and meats and basic toiletries.

 The first courier parcels are expected to be dispatched at the end of this week. 

A distribution centre is currently being set up with staff being trained in health and safety provisions for warehousing work, under COVID-19 guidelines.

 Auckland Mayor Phil Goff says the programme supports the national efforts to ensure those who are experiencing hardship due to COVID-19 can meet their essential needs.

 “While most Aucklanders are continuing to shop normally for their essential products, there are a small number of people facing real hardship and who need greater support. Through this programme, we can ensure that nobody in our community goes hungry, and that the staple supplies they rely on are available to them.

 “Our customer services call centre staff, who are trained to deal with a wide range of situations, currently have capacity to take on extra duties due to the lockdown.

 “From 7 am tomorrow, 40 Auckland Council call center staff will triage the calls from those seeking emergency support and process applications according to the criteria set out by the government.

Where to call for seeking help? 

 If you are unable to afford groceries or are in self-isolation with no access to other support networks, you can phone Auckland Emergency Management on 0800 22 22 96 between 7 a.m and 7 p.m, every day from Wednesday 1 April. 

Anyone needing urgent assistance in the meantime can phone Auckland Emergency Management on 0800 22 22 00.

Auckland Emergency Management on 0800 22 22 96 

Auckland Emergency Management (for urgent assistance) on 0800 22 22 00